Privacy Policy

Who we are

InnoWorld Solutions ("we", "us") runs this website and is responsible for the personal information collected through it. If you have any questions about this policy or your information, email privacy@innoworld.solutions.

What we collect

When you submit the consultation form, we collect:

• your name and business email address,
• your website or system URL,
• the urgency level you select and any hosting or technical details you choose to share,
• the date and time of your request, and the page you sent it from.

Like most websites, our web server also keeps standard technical logs (such as IP address, browser type and pages requested) for security and troubleshooting.

The risk calculator runs entirely in your browser. Your answers to it are not sent to us or stored.

How we use it

We use the information you submit only to respond to your enquiry, assess your request and, if you go ahead, provide our services. We do not sell your information or use it for unrelated marketing.

We process it because you asked us to contact you (taking steps at your request before a contract) and because we have a legitimate interest in responding to business enquiries.

Where it is stored and who can see it

Form submissions are stored in Google Sheets, provided by Google, which acts as our service provider. Google may store data on servers outside your country. Only authorised members of our team can access your submission.

If you contact us on WhatsApp, your messages, phone number and profile name are handled by WhatsApp (Meta) under its own privacy policy, and we use them only to respond to you. Please don’t send passwords or server logins over chat.

This website also loads fonts from Google Fonts. When your browser fetches them, Google receives your IP address, as with any website that uses Google Fonts.

We only share your information with others when needed to deliver a service you have asked for, or when the law requires it.

How long we keep it

We keep enquiry details for up to 24 months after our last contact with you, unless you become a client, in which case we keep records for as long as needed to provide our services and meet legal obligations. You can ask us to delete your enquiry sooner at any time.

Cookies

This website does not set its own cookies or use analytics or advertising trackers.

Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, correct it, ask us to delete it, object to or restrict how we use it, and receive a copy of it. To make a request, email privacy@innoworld.solutions. We will respond within one month.

If you are unhappy with how we have handled your information, you also have the right to complain to the data protection authority in your country.

Security

Form submissions are sent over an encrypted HTTPS connection, and access to stored enquiries is limited to our team.

Changes to this policy

If we change this policy, we will update the date at the top of this page.